Insight6 – Invitation to Members
I am writing to let you know about the latest project that we are working. We are delighted to say that we will be working with Insight6, the UK’s leading legal client feedback organisation, on this venture.
Following on from the success of their National Client Journey mystery enquiry project in 2016, 2017, and 2018 we are really pleased to announce that, in conjunction with Leeds Law Society, Insight6 will also be producing a Leeds Client Journey report, which will benchmark Leeds firms and compare them to national. We are also able to compare ourselves to Manchester Law firms just to show them we are the best!
This will give us the opportunity for a standalone benchmarking report and we will be able to compare ourselves locally as well as nationally.
In the last three years, over 200 UK law firms volunteered to be part of the Client Journey project, where they received a series of complementary mystery enquiry reports. More than 1000 experiences were conducted via phone, website and walk-in enquiries. The findings of the enquiries were then presented back to those firms by the Insight6 Regional Directors, who also demonstrated how the firm benchmarked against the sector and identified what each firm did well, and highlighted key opportunities for development.
The overall results, which identified performance in relation to the sector as a whole, were made accessible to all firms. However, all specific data remained anonymous, so that firms were the only ones to see their personal results and reports and this will be the case with the Leeds project.
Key benefits to you:
Web enquiries client experience:
Phone enquiries client experiences
We really do hope that you will agree to be part of this project. If you would like to enrol your firm in this project or have any questions about it, please contact either myself via email or phone number which is listed below or you can contact Sarah Percy at firstname.lastname@example.org or on 07584411626.
Many thanks for your time and hope that your firm will be able to be involved.
Leeds Law Society